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Net Promoter News: Labor Finders work 63, JUNK clears 80, Schwab long on 46,...
News that the world of market research seems to be coming to its senses. This item caught our attention: Not Part of the Future: Long Surveys. Money quote: “One current element of market research...
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Net Promoter News: Centrica +3, 10Ks from eBay, Nokia, HomeDepot – plus...
Net Promoter News 3 June 2010 Centrica supply Net Promoter Dashboard Centrica (the Company Formerly Known as British Gas) come with plenty of customer experience baggage. To their great credit, they...
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Net Promoter News: OKC Thunder N-P-Sanity at +91, HireVue, Bill.com and...
Oklahoma City Thunder and Match.com go 1-2 at CRM Excellence Awards For those unfamiliar with basketball, the Oklahoma City Thunder is an NBA franchise formerly known as the Seattle Supersonics. And...
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Net Promoter News: Jet Blue does NPS b2e, NPS holds up in HBR, Nokia claims...
Jet Blue uses Net Promoter to measure employee engagement Net Promoter is generally considered as a metric to measure customer advocacy and satisfaction, but in fact, it is also a valuable metric to...
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Net Promoter News: Apple’s sweet and sour Chinese growth, Facebook goes Net...
Apple’s sweet and sour Chinese growth Citing an “inside source,” tech blog MiCGadget reports that the NPS for Beijing Apple Stores is below +40, which is not so great considering that in 2011, Apple’s...
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Net Promoter News: The Love Edition – A Romance starring Toyota, Facebook,...
This week we have something slightly different for the Net Promoter News – the Love Edition. In keeping with Valentine’s Day conventions, each story this week is presented as a love story. Enjoy! Love...
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Posts from Net Promoter Past: Six Years of Net Promoter News
In 2008, we began blogging about news from the world of the then still relatively new philosophy of the Net Promoter Score. Six years later, we’ve accumulated a significant library of posts about...
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